Legal

Refund Policy

Langora · An OptimizeWare product · Last updated: 14 August 2026

Frozen Phase 1 policy for UX and Kashier operations. Framework draft — not binding legal advice. Counsel confirmation required before LEGAL GO — public.

1. Scope

This Refund Policy applies to paid Langora localization jobs (digital goods delivered as a downloadable zip). It works together with our Terms of Service.

2. Staging environment

Staging builds use dummy payment only. No real charges are processed. Refund requests do not apply on staging because there is nothing to refund.

3. When you are eligible for a refund (production)

Paid but translation not started: If you paid and the job is still queued / not running, you may request a full refund within 24 hours of payment.
Job permanently failed (our fault): If the job fails due to a Langora system error and no valid downloadable zip is produced, you are eligible for a full refund of the amount charged for that job, or a free retry at our discretion.
Duplicate or erroneous charges: Contact us within 7 days with your payment reference and job details. Valid duplicate or incorrect charges will be refunded.

4. When refunds are not available

Job completed / zip available: Once a valid zip has been generated and made available for download, refunds are generally not available. Digital goods have been delivered. Dissatisfaction with AI translation quality alone is not grounds for a refund — use the optional feedback form.
Expired download links after the 24-hour TTL do not create a refund right if the zip was previously available. Download promptly.
“Try then refund” after successful delivery is not supported.

5. AI quality

Langora output is AI-assisted draft localization. You are responsible for reviewing strings before production use. Quality preference or style disagreement after delivery is not a refund event unless covered under Section 3 (system failure / no delivery).

6. Chargebacks

Please contact us before filing a chargeback so we can resolve the issue. We retain evidence packs (payment id, timestamps, job status, download events where applicable) to respond to disputes. Unwarranted chargebacks after successful delivery may result in restricted future access.

7. How to request a refund

Email nasr@optimizeware.net
Include your job link or token and Kashier payment/order reference
Describe the issue: queued cancel, failed job / no output, or billing error
Allow up to 5 business days for review

Approved refunds are processed via Kashier (or the payment rail used for the charge) according to that provider’s timelines.

8. Soft-cap / custom quotes

Jobs above the self-serve soft cap (~20,000 billable cells) are quoted manually. Refund terms for custom invoices may be stated in that quote; otherwise this Policy applies.

9. Changes

We may update this Policy. The “Last updated” date reflects the current version. Changes apply to jobs started after the update.

10. Contact

Billing and refunds: nasr@optimizeware.net